CHANGES AND RETURNS
You have the right to change or return the product you purchased within 14 days, at most, from the date of delivery L.4242/14 (Government Gazette 50 A/28-02-2014). A prerequisite is that the product has not been used, is in its original packaging and is accompanied by the purchase receipt or a copy thereof.
Changes/returns are made in two ways:
A. At an OPHIDESSA store by presenting the purchase receipt
B. Through ACS (for Greece), following the following procedure:
- Pack the goods together with a copy of the purchase receipt and the Change - Return Form. In the case of issuing an invoice, an accompanying note is required. - The goods must be unused and have their tags attached.
The return must be made within 14 days of the date of receipt.
- The return & reshipment cost of €2.50 is borne by the customer and is paid upon receipt of the new item. For refunds, the cost borne by the customer is €2.50 and is deducted from the refund amount.
Note the IBAN on the Return Form (within Greece only).
IMPORTANT - Keep the shipping number and inform us of your return.
* We are not responsible in the event of loss of a package during the return and before receipt by us.
For returns outside Greece, the shipping method is at the customer's choice. The costs are borne exclusively by him.
* The value of the returned goods will be offset against the value of the goods to be replaced. Any additional charges including shipping/cash on delivery costs will be paid to the courier employee.
* In the event of incorrect collection by the courier company leading to the deposit of the amount of money into a bank account by A.G.E.D, the bank charges are borne by the customer.
For returns outside Greece, the shipping method is at the customer's choice and the costs are borne exclusively by him.
- In the case of a refund for returns of items via ACS, this will be made using the payment method of the original purchase (credit/debit card, (paypal or bank account) deducting an amount of €2.50 for return costs. For purchases on delivery, please inform us of the bank, IBAN and your bank account details. The refund will be made after the courier returns the item (approximately within 10 days).
In the event of an error on our part, i.e. sending the wrong goods or goods that are defective or lack the agreed property, you have the right to return them and request their replacement or payment of the price you paid. In the event of use of the goods or alteration of their original condition, the return is not accepted.
In addition, for all the above cases, the goods to be replaced-returned must necessarily be accompanied by the original proof of purchase. For all the above cases, the goods to be replaced-returned must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies them and be in excellent condition, along with all the documents that accompanied them (e.g. DAT, Retail Receipt, etc.). Before each return, it is recommended to consult with a representative of the Customer Service Department of aged.gr. In any case, the return and replacement is possible under the conditions that it takes place within a maximum of 14 days from receipt in accordance with article 4 par.10 of law 2251/1994, the product has not been used and is accompanied by all the necessary documents that prove the transaction (e.g. DAT, Retail Receipt, etc.). In the event that the goods are returned without meeting the above conditions, OPHIDESSA will proceed immediately at repricing.
IMPORTANT NOTE:
Underwear, thermal underwear, socks, items in sealed packaging that have been opened and items that have been processed e.g. clothing with prints/embroidery, are NOT RETURNABLE.
We reserve the right to not accept returns that do not comply with the General Returns Policy and to refuse to refund the original purchase amount as compensation.
OPHIDESSA
( Prices include VAT )